Privacy policy

Overview

This Privacy Policy describes how TurkishRugCo (“we,” “us,” “our,” or the “Company”) collects, uses, and discloses your personal information when you visit www.turkishrugco.com (the “Site”), make a purchase, or otherwise interact with our services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree, please do not access or use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. We will post updates on this page and revise the “Last Updated” date. Continued use of the Services constitutes acceptance of any changes.

Personal Information We Collect

We collect personal information depending on how you interact with us.

1. Information You Provide Directly

This may include:

Name
Billing and shipping address
Phone number
Email address
Payment confirmation details
Account login credentials
Order history
Communications and customer support messages
Items viewed, added to cart, or purchased

Providing certain information may be required to complete purchases.

2. Information Collected Automatically

We automatically collect certain information through cookies, pixels, and similar technologies, including:

IP address
Browser type
Device information
Network connection data
Pages viewed
Interaction behavior

We use this information for analytics, fraud prevention, performance improvement, and marketing.

3. Information from Third Parties

We may receive information from:

Shopify (our ecommerce platform provider)
Payment processors
Shipping carriers
Fraud detection and prevention services
Advertising and analytics partners

Payment information is processed securely by third-party payment providers. We do not store full credit card numbers.

How We Use Your Personal Information

We use your information to:

Provide Products and Services

Process orders and payments
Arrange shipping
Manage returns and exchanges
Provide order confirmations and updates

Security & Fraud Prevention

We use personal information — including transaction history, IP address data, device identifiers, and communications — to detect, prevent, and investigate suspected fraud, payment disputes, and chargebacks.

We may retain and share relevant information with payment processors, financial institutions, fraud prevention agencies, and law enforcement when necessary to protect our business and enforce our rights.

Marketing & Advertising

We may use your information to send promotional communications via email, SMS, or postal mail.

By providing your phone number, you consent to receive transactional and/or marketing text messages from TurkishRugCo. Message and data rates may apply. You may opt out at any time by replying STOP.

We may also use advertising tools such as Shopify Audiences to personalize ads.

We do not sell your personal information for monetary consideration.

Customer Support & Communication

We use your information to respond to inquiries and improve customer experience.

Cookies & Tracking Technologies

We use cookies to:

Operate and secure our website
Remember user preferences
Analyze website performance
Improve marketing relevance

You may disable cookies in your browser settings. Some features may not function properly if cookies are disabled.

For Shopify-specific cookies, visit:
https://www.shopify.com/legal/cookies

How We Share Personal Information

We may share your information with:

Service providers (payment processors, hosting providers, analytics providers, shipping partners)
Fraud prevention and risk management services
Marketing partners
Legal authorities if required by law
In connection with business transfers (merger, acquisition, asset sale)

We do not sell your personal information.

Data Retention

We retain personal information only as long as reasonably necessary to:

Fulfill orders
Comply with legal obligations
Maintain financial records
Prevent fraud
Defend against chargebacks or disputes
Enforce our Terms of Service

Transaction records may be retained for extended periods where required for legal compliance or dispute resolution.

Data Security

We implement commercially reasonable technical and organizational safeguards designed to protect your personal information.

However, no system can guarantee absolute security, and we cannot ensure complete security of information transmitted over the internet.

Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we may delete it.

Your Rights

Depending on your jurisdiction (including California and certain international regions), you may have rights including:

Right to access
Right to delete
Right to correct
Right to data portability
Right to restrict processing
Right to withdraw consent

To exercise your rights, contact us at the details below.

We may verify your identity before processing requests.

We will not discriminate against you for exercising your privacy rights.

International Data Transfers

Your information may be transferred to and processed in the United States.

For transfers outside the EU/UK, we rely on legally recognized mechanisms such as Standard Contractual Clauses where applicable.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

Contact Information

If you have questions or wish to exercise your rights, contact:

TurkishRugCo
Email: info@turkishrugco.com
Phone: 832-566-0974
Address:
Turkish Rug Co
7026 Old Katy Road, Ste 152
Houston, TX 77024
United States