Shipping policy

Order Processing Time

Orders are typically processed within 3–5 business days unless otherwise stated.

Processing times may vary during peak seasons or promotional periods.

You will receive a shipping confirmation email once your order has been dispatched.

Shipping Methods

We ship via trusted carriers such as UPS, FedEx, USPS, or freight carriers depending on the size and weight of the rug.

Large or oversized rugs may require freight delivery.

Shipping method is determined at our discretion to ensure safe delivery.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Delivery Timeframes

Estimated delivery times are provided for convenience only and are not guaranteed.

We are not responsible for delays caused by:

Weather conditions
Carrier delays
Customs clearance
Incorrect shipping addresses
Events beyond our control

Address Accuracy

Customers are responsible for providing accurate shipping information.

If a package is returned due to an incorrect address, additional shipping fees may apply.

Delivery Confirmation & Signature Requirement

For high-value items, we may require signature confirmation upon delivery.

Once the carrier confirms delivery (including signature confirmation where applicable), TurkishRugCo is not responsible for lost or stolen packages.

Freight & Large Item Deliveries

Freight deliveries may be curbside unless otherwise specified.

Customers are responsible for arranging assistance for moving rugs indoors unless white-glove service is explicitly purchased.

Delivery appointments must be honored. Missed appointments may result in redelivery fees.

Damaged Shipments

Customers must inspect shipments upon delivery.

If damage is visible:

Note the damage with the carrier
Take clear photos
Contact us within 48 hours

Failure to report shipping damage within 48 hours may void damage claims.

Retain all packaging materials until claim is resolved.

Lost Packages

If tracking shows delivery confirmation, TurkishRugCo is not responsible for lost or stolen packages.

If a package is lost in transit before delivery confirmation, we will work with the carrier to investigate.

Refused Shipments

If a shipment is refused without prior authorization:

Original shipping fees
Return shipping costs
Carrier penalties

Will be deducted from any refund.

International Shipping

International customers are responsible for all duties, taxes, and customs clearance fees.

We are not responsible for customs delays.